The information contained on this website is provided by HA Business Solutions (UK) Limited (“we”, “our”, “us”) for general informational purposes only. By using this website, you acknowledge and accept this disclaimer in full.
1. No Professional Advice
The content on this website is not intended to constitute professional, legal, financial, or business advice. While we aim to provide accurate and up-to-date information, no reliance should be placed on any content as a substitute for professional advice. Users are encouraged to seek independent guidance before making any decisions based on information found here.
2. Accuracy of Information
HA Business Solutions (UK) Limited makes reasonable efforts to ensure that the information on this website is accurate and complete. However, we do not guarantee the accuracy, reliability, or completeness of any information provided. Content may be updated or changed without notice.
3. Limitation of Liability
Under no circumstances shall HA Business Solutions (UK) Limited, its directors, employees, or agents be liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use this website. This includes, but is not limited to, errors, omissions, interruptions, or viruses.
4. External Links
Our website may contain links to third-party websites for convenience or reference. We do not endorse these websites, and we are not responsible for their content, privacy practices, or availability. Use of external links is at your own risk.
5. Intellectual Property
All content on this website, including text, graphics, images, and logos, is the property of HA Business Solutions (UK) Limited. Content may not be copied, reproduced, modified, or distributed without our prior written consent.
6. No Warranties
The website and its content are provided “as is” without warranties of any kind, either express or implied. HA Business Solutions (UK) Limited does not guarantee that the website will be error-free, secure, or uninterrupted.
7. Governing Law
This disclaimer and your use of this website are governed by the laws of England and Wales. By using the website, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
8. Contact
For questions regarding this Disclaimer, please contact:
harry@habusinesssolutionsuk.com
abi@habusinesssolutionsuk.com
Complaints Procedure
HA Business Solutions (UK) Limited (“we”, “our”, “us”) is committed to providing professional consultancy services and maintaining high standards. We take all complaints seriously and aim to resolve issues fairly, efficiently, and transparently. This Complaints Procedure outlines the steps for raising and handling complaints.
1. Scope
This procedure applies to complaints regarding our website, consultancy services, communications, or any interactions with HA Business Solutions (UK) Limited.
2. How to Submit a Complaint
Complaints should be submitted in writing via email to:
harry@habusinesssolutionsuk.com
abi@habusinesssolutionsuk.com
Please include:
- Your full name and contact information
- Details of the issue or complaint
- Relevant dates, correspondence, or documentation
3. Acknowledgement
We will acknowledge receipt of your complaint within 5 working days. You will receive confirmation that your complaint has been logged and details of the next steps in the process.
4. Investigation
All complaints are investigated promptly and thoroughly. We aim to review all facts and evidence provided and consider all relevant circumstances before reaching a resolution.
- Our team will review the complaint objectively
- Additional information may be requested from you if necessary
- The investigation is confidential and only shared with relevant personnel
5. Resolution
We aim to resolve complaints fairly and efficiently. Outcomes may include:
- Explanation or clarification of the situation
- Rectification of any errors or misunderstandings
- Implementation of process improvements to prevent recurrence
A formal response will be provided in writing, summarising the findings and any actions taken.
6. Escalation
If you are not satisfied with the resolution, you may escalate your complaint in writing to the directors of HA Business Solutions (UK) Limited. All escalated complaints will receive a final review and written response.
7. Timeframes
- Initial acknowledgement: within 5 working days
- Investigation and resolution: typically within 15–20 working days
- Escalated complaints: reviewed within 10 working days of escalation
Timescales may vary depending on the complexity of the complaint, but we will communicate any delays.
8. Record Keeping
All complaints and outcomes are documented and securely stored. This helps improve services and ensures transparency and accountability in our processes.
9. Contact
For any questions about this Complaints Procedure or to submit a complaint:
harry@habusinesssolutionsuk.com
abi@habusinesssolutionsuk.com
Last updated: March 2026